Introduction

When you use Trippr, you trust us with your personal information. We’re committed to keeping that trust. That starts with helping you understand our privacy practices. This policy describes the personal information we collect, how it’s used and shared, and your choices regarding this information. We recommend that you read this along with our terms of service, which highlights information about our privacy practices and provides summaries of the data we collect and how we use it.

Please read this Policy with the Terms of Service which can be accessed at trippr.org/terms

By accessing or using the Service, you agree you have read this Policy and the Terms of Service and you agree to this Policy.

Changes to this policy

We may change this policy by uploading a revised policy onto the Website. The change will apply from the date that We upload the revised policy. Please review this policy periodically, and especially before you provide Us with any information. Your continued use of the Service after any changes or revisions to this policy or after being given the opportunity to assent to the revised policy shall indicate your agreement with the terms of such revised policy. .

Who do We collect your personal information from

We collect personal information about you from:

you, when you provide that personal information to Us, including via the App, Website and any related service, any registration or subscription process, any contact with Us (e.g. telephone call or email), your participation in polls, sweepstakes, or surveys, requests or questions you submit to Us via online forms or other customer support, your transactions with Us, when you register for an event We sponsor, when you authorise Us to collect your social media information, when you submit an application to work at Trippr, and any other communication you make with Us through the Service; or

third parties or the information is publicly available;

law enforcement, local authority or other third party monitoring of your use of our Services.

If possible, We will collect personal information from you directly.

Information We collect

When We use the Service, We collect certain information automatically as described in this Section. As discussed further below, We and Our service providers (which are third party companies that work on Our behalf), may use a variety of technologies, including cookies and similar tools, to assist in collecting this information.

User Provided Information: When you register and set up an Account, use or visit the Service, or contact Us by email, telephone or other means for any reason, you may provide personal information to Trippr. This may include but is not limited to your name, date of birth, email and phone number. In addition, from time to time We may collect other personal information you provide in connection with your participation in promotional offers and other activities on the Service. If you use the Service with your mobile device, We may have access to your phone number, Unique Device Identifier or other device information that uniquely identifies individual smartphones or mobile devices.

Payment Information: If you join rides from the service, We will collect the billing and financial information necessary to process your charges, which may include your bank account and full name. We may also receive the billing and payment information that you provide when your purchase is processed by another party.

Location Information: When you use the Service, We and Our service providers may automatically collect general location information (e.g., IP address, city and or postal code associated with an IP address) from your computer or mobile device. If you install Our App, We may ask you to grant Us access to your mobile device's geolocation data. If you grant such permission, We may collect information about your precise geolocation, and We may use that information to improve the Service and provide you with location-based features (e.g. notify you of rides available near you). When you are hosting a ride, We collect information about the location of your vehicle at the time of pick up and the routes taken by your vehicle. While you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this, you must agree to provide certain types of location information, including, for example, your location during the start of a ride, so that passengers can find you, if you want to use Our Service.

Cookies and Other Electronic Technologies: We and Our third-party service providers may use cookies, clear GIFs, pixel tags, and other technologies that help Us better understand user behaviour, personalise preferences, perform research and analytics, and improve the Service. These technologies, for example, may allow Us to tailor the Service to your needs, save your password in password-protected areas, track the pages you visit, help Us manage content, and compile statistics about usage of the Service. We may also use these technologies to deliver advertisements through the Service that may interest you. We or Our third-party service providers also may use these technologies in emails to Our customers to help Us track email response rates, identify when Our emails are viewed, and track whether Our emails are forwarded.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but your browser may allow you to modify your browser settings to decline cookies if you prefer. If you disable cookies, you may be prevented from taking full advantage of the Service, because it may not function properly. As We adopt additional technologies, We may also gather additional information through other methods.

Information about Third Parties We collect from Referrals: We may from time to time conduct a referral service to introduce people you know to Our App and Service. If you choose to use Our referral service to tell someone about Our App and Service or a discount on the App and Service, We will ask you for your contact’s name, email and/or phone number. We will automatically send your contact a one-time email and/or text message inviting him or her to visit Our App. We store this information for the purpose of sending this one-time email and/or text message and tracking the success of Our referral program. Your contact may contact Us at trippr.general@gmail.com to request that We remove this information from Our database.

Other Sources: We also may collect personal information from other sources or from Our offline interactions with you to, among other things, enable Us to verify, update information contained in Our records and to better customise the App or Website for you. We may also collect personal information about you from credit reporting agencies, ID checking services and criminal conviction or sex offender registries.

How We use your personal information

• to verify your identity;
• To determine your service eligibility and accessing your driving safety records;
• to track the rides;
• to register you for an Account;
• to maintain internal records;
• to communicate with you regarding your relationship with Us;
• to communicate with you about changes to Our policies;
• to market the Service to you, including contacting you electronically (e.g. by text message or email for this purpose);
• to personalise, customise and improve your experience and usage of the Service that We provide to you;
• to send you notices and suggestions;
• to send you push notifications to your wireless device to provide updates and other relevant messages (you can manage push notifications by following instructions of your device manufacturer);
• to display relevant products, offers or deals to you;
• to administer surveys, sweepstakes, promotions, or contests;
• to undertake background checks of you (if you’re operating a vehicle with our service);
• to bill you and to collect money that you owe Us and/or a driver, including authorizing and processing credit card transactions, bank transfers and sharing with third-party payment gateways and payment service providers in connection with the Service;
• to respond to communications from you, including a complaint;
• to conduct research and statistical, demographic and marketing analyses of users of the Website, App and Website;
• to improve and maintain the Service, and for product and service development;
• to automatically update the App on your device;
• to protect and/or enforce Our legal rights and interests, including defending any claim;
• to address fraud or safety concerns, or to resolve disputes, protect ourselves and third parties, and to enforce any legal terms that govern your use of the Service;
• to detect, investigate, and prevent activities that may violate Our policies or be illegal;
• in any other way to verify accounts and activity, or to promote safety and security of the Service;
• to comply with law enforcement, other government and local authority agencies;
• for any other purposes directly related to the above purposes;
• for any other purposes which you would reasonably expect, which We inform you when We collect your personal information, or which We obtain your consent for; and for any other purpose authorised by you or the Act.

We may aggregate and/or de-identify any information collected through the Service so that such information can no longer be linked to you or your device. We may use such information for any purpose, including without limitation for research and marketing purposes, and may also share such data with any affiliate or other third party.

You can use the Service without providing Us with information. If you choose not to provide Us with information, your choice will restrict your ability to access some content and use some of the functionality of the Website, App and Service.

Disclosing your personal information

• any user that you interact with or that interacts with you within the Service;
• another company within Our group;
• any business that supports the Service, including but not limited to any person that hosts or maintains any Underlying Systems or data centre that We use to provide the Website, App or Service;
• an ID checking service used to verify your personal information;
• any payment processing company that processes transactions;
• any of Our affiliates as needed to operate the Service;
• a person who can require Us to supply your personal information (e.g. a regulatory authority);
• a person We are required to disclose your information to by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Trippr, including the enforcement of any legal terms governing your use of the Service, (iii) protect the personal safety of users of the Service or the public, or (iv) protect against legal liability;
• any other person authorized by the Act or another law (e.g. a law enforcement agency);
• a potential purchaser of some or all of the Trippr business or company;
• any agents, officers or advisers of Trippr; and any other person authorized by you.
• A business that supports the Service may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.

How long We keep personal information

Trippr keeps your personal information for no longer than is reasonably necessary or required by law. How long We keep it depends very much on the type of information and purpose. Following termination or deactivation of your Account, Trippr, its affiliates, and/or its service providers may retain information and user content for a commercially reasonable time for backup, archival, and/or audit purposes.

The criteria We use to determine the retention period for certain categories of data is as follows:

• the length of time that you have an Account;
• how frequently you use our app
• whether there are contractual or legal obligations that exist that require Us to retain the data for period of time;
• whether there is any ongoing legal claim that relates to any ride you have made with Us, or that is otherwise related to your relationship with Us;
• whether any applicable law, statute, or regulation allows for a specific retention period;
• whether the personal information is considered to be a special category of personal information, in which case a shorter retention period generally would be applied; and what the expectation for retention was at the time the data was provided to Us.

If you have any questions about termination or deactivation of your Account, please contact Us directly at trippr.general@gmail.com.

Protecting your personal information

We will take reasonable steps to keep your personal information, including trip and destination data, safe from loss, unauthorised activity, or other misuse. However, no transmission of data over the Internet or email is ever fully secure or error free. In particular, email sent to or from the Service may not be secure.
If Trippr learns of a security systems breach, then We will notify you electronically through the contact information that you have provided to Trippr so that you can take appropriate protective steps. Trippr will also post a notice on the App and/or the Website if a security breach occurs.

Links to other websites and services

If you follow a link on Our Website and/or App to another site, the owner of that site will have its own privacy policy relating to your personal information. The links from the Service do not imply that Trippr endorses or has reviewed the third-party sites. We suggest you review that site’s privacy policy before you provide personal information.

Accessing and correcting your personal information

You can edit or revoke our access to your billing information at any time in the profile -> payments menu in the app.

Additionally your publicly facing profile information can be accessed and edited at anytime from within the profile -> edit menu within the app.

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that We hold and to request a correction to your personal information. Before you exercise this right, We will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if We think the correction is reasonable and We are reasonably able to change the personal information, We will make the correction. If We do not make the correction, We will take reasonable steps to note on the personal information that you requested the correction.

If you wish to exercise either of the above rights, email Us at trippr.general@gmail.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting). We may charge you Our reasonable costs of providing to you copies of your personal information or correcting that information.

Personal information about minors

Our Website, App and Service is intended for persons eighteen (18) years of age or older. Although minors may accompany adults on rides permitted by our services, such use is under the sole responsibility of, and strict management by, the minor’s parent or legal guardian. We do not knowingly collect personal information from minors. If it comes to Our attention that We have collected personal information from or about a minor, We will delete it without notice. If you have reason to believe that We have collected personal information from or about a minor who is under eighteen (18) years of age, please contact Us by sending an email to trippr.general@gmail.com.

Consent to transfer

We use computer systems that may be based in the United States, Australia and New Zealand, so some of your information could be processed in the United States, Australia and/or New Zealand. Data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By using the Service, you agree to this policy and you consent to the transfer of all such information to the United States, Australia and/or New Zealand and to the processing of that information as described in this policy.

Assignment

We may change Our ownership of Trippr while providing the Service. We may also sell certain assets associated with the Service. As a result, please be aware that in such event We may transfer some or all of your information to a business acquiring all or part of Our assets or to another business with which We have merged. Under such circumstances We would, to the extent possible, require the acquiring party to follow the practices described in this policy, as it may be amended from time to time. Nevertheless, We cannot promise that an acquiring business or the merged business will have the same privacy practices or treat your information the same as described in this policy.

How to contact Us

Your information is held by Trippr Technologies Limited, a company incorporated in New Zealand. If you have any questions about the privacy of the Service or would like to make a complaint, email Us at trippr.general@gmail.com. Our address is 66a Wellpark avenue, Grey Lynn, Auckland 1021.